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1. Why take this course.
03:20
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10. Can openers – User Research.
05:52
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11. Can openers – Debrief.
08:2524
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12. The 6 Rules of Usability.
06:51
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13. ISO 9241 – A standard for usability.
03:19
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14. The Course Roadmap.
05:06
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2. Welcome.
03:03
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3. Course Objectives.
05:35
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5. What’s new in this course
03:53
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6. Resources.
05:45
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7. The business benefits of user experience
05:28
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8. What is Usability Product evaluation activity.
03:18
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9. Can openers – Demonstration.
01:36
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1. How to convince your manager that UX matters.
00:00
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2. Getting users for your first user research activity.
06:17
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3. Building your UX career within your organisation.
02:48
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4. Creating a UX Portfolio.
03:35
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7. Student Work Examples UX Portfolio Review.
04:23
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9. Putting your knowledge into practice.
57:49
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1. Bonus lecture Persona analysis with multiple behavioural dimensions.
03:54
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3. Bonus lecture Q&A, August 2014
00:00
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4. Bonus lecture Q&A, February 2014.
37:50
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1. How usability depends on the “context of use”.
08:20
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10. Practical field visits, step 4 – Notetaking.
05:49
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11. Practical field visits, step 5 – Affinity Diagramming and User Story Mapping.
05:51
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12. Presenting results as empathy maps and storyboards.
01:52
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13. Guerrilla techniques for user research.
05:08
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14. Three myths about field visits.
00:00
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2. What is a browser.
02:33
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3. What do users want.
06:23
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4. An introduction to contextual inquiry.
08:26
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5. The Remote Control – Activity.
05:02
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6. The Remote Control – Debrief.
03:13
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7. Practical field visits, step 1 – Users
02:29
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8. Practical field visits, step 2 – Focus.
04:37
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9. Practical field visits, step 3 – Recording.
05:57
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1. Why the average user doesn’t exist.
07:17
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2. Introduction to Personas.
09:30
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3. Walkthrough of a persona case study.
04:42
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4. Walkthrough of a persona case, continued.
05:59
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5. The benefits of personas
02:31
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6. The pitfalls of personas.
05:57
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7. Publicising your personas.
03:39
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8. The 7-step persona checklist.
04:50
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1. Introduction to the Design Activities.
02:20
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2. Find My Pet.
02:38
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3. Citizen Journalist.
02:39
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4. Digital Postcard.
03:09
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5. Gift Giver.
03:36
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6. Tomorrow’s Shopping Cart.
03:24
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7. Design activity research briefing.
03:42
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8. Persona Groups Briefing.
01:35
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9. Persona Creation Briefing.
05:24
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1. Red Routes, or why featuritis doesn’t work.
04:21
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2. The What and Why of Red Routes.
07:46
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3. The Flexibility – Usability Trade off.
05:06
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4. Prioritising red routes.
03:59
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5. Red Routes — Quick Activity.
02:39
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7. How to build bulletproof user stories for agile.
07:58
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8. Testing a user story.
02:01
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1. Introduction to Lean UX.
03:46
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2. Problem and Solution Hypothesis Testing.
05:32
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3. Defining and measuring usability.
03:01
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4. Measuring Effectiveness.
04:25
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5. Measuring Efficiency.
03:43
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6. Measuring Satisfaction.
02:54
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7. The Usability Dashboard.
05:30
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1. Introduction – The Elements of User Experience.
02:22
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10. Trigger words.
06:50
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2. Introduction to information architecture
06:12
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3. LATCH – The 5 Hat Racks for organising information.
08:14
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4. LATCH – Case Study using BBC iPlayer.
03:05
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5. Introduction to card sorting.
07:49
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6. Demonstration of an online card sort.
03:20
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7. Card sorting data analysis.
02:42
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8. Card sorting analysis example.
04:29
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9. Semantic matches and faceted navigation.
03:46
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1. Mental models, conceptual models, affordances and signifiers.
07:02
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11. The Aesthetic Usability Effect and the Contrast Principle.
05:40
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12. The Alignment Principle.
02:51
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13. The Principles of Repetition and Proximity.
04:53
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14. Form redesign – Alignment.
03:22
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15. Bluffers’ Guide to Eye Tracking.
05:02
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16. Form redesign – Labels.
03:58
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17. Form redesign – The Question Protocol.
05:48
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18. Form redesign – Trigger words and finishing touches.
03:07
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2. Some examples of mental models.
05:25
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20. Introduction to paper prototyping.
00:00
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21. Examples of paper prototypes.
03:23
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22. A paper prototype in action.
01:53
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23. Getting the design right and getting the right design.
02:09
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24. Paper prototyping’s strengths and weaknesses.
03:11
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25. What’s in a paper prototyping kit.
00:00
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26. Overview of electronic prototyping tools
02:47
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27. Prototyping activity – Briefing.
02:07
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3. Skeuomorphic versus Flat design.
05:06
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4. User interface design patterns and consistency.
06:24
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5. Progressive disclosure.
05:23
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6. Choosing the correct user interface control.
04:55
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7. Checkboxes, radio buttons and Fitts’ Law.
08:05
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8. The Drop Down Menu – The UI control of last resort.
04:49
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9. Expectations about web page layout.
07:29
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1. The 2 types of usability evaluation.
04:18
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10. Observations and interpretations.
02:22
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11. Prioritising usability problems.
06:00
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13. Student Work Example Video of a usability test for ‘Find My Pet’.
08:18
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14. Jakob Nielsen’s Usability Heuristics.
04:33
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15. Visibility of system status.
01:53
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16. Match between system and the real world.
02:17
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17. User control and freedom.
01:18
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18. Consistency and standards.
01:09
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19. Help users recognise, diagnose and recover from errors
01:17
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2. Formative and Summative Usability Testing.
04:24
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20. Error prevention.
01:47
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21. Recognition rather than recall.
01:59
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22. Flexibility and efficiency of use.
01:26
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23. Aesthetic and minimalist design
02:39
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24. Help and documentation.
02:08
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25. Why you need more than one reviewer.
02:09
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26. Web Accessibility Guidelines.
02:54
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3. Why 5 users is (usually) enough for a usability test.
04:06
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4. In-person and remote usability testing.
02:18
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5. Welcoming the participant and giving instructions.
04:37
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6. Getting participants to think aloud.
03:07
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7. Creating good usability test scenarios.
04:28
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8. Keeping a poker face and reminding participants to think aloud.
03:22
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9. Roles in a usability test – moderator, computer and observer.
04:11
